Privacy Policy

Privacy Policy

Introduction

Welcome to https://gilbert-az-christian-couples-therapy.couplesresilience.com (hereafter referred to as “Gilbert AZ Christian Couples Therapy,” “we,” or “our”). We prioritize the privacy and security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data from users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://gilbert-az-christian-couples-therapy.couplesresilience.com.
  2. Any mobile applications or software developed and maintained by us.
  3. Services provided through our platform, whether free or paid.
  4. Interactions between users and our customer support team.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up and use our applications as an authorized user.
  2. You visit and navigate through our websites linked to this policy.
  3. You subscribe to receive newsletters, emails, phone calls, or text messages/SMS from us.

Personal Data Collection

We collect various categories of personal information, including but not limited to:

  1. Account Information: Details related to your user account creation and management, such as usernames, passwords (hashed and salted), and profile data.
  2. Payment Information: Credit or debit card numbers, billing addresses, and transaction history when you make purchases through our services.
  3. Financial Information: Banking details, investment portfolios (if provided), and financial records for subscription-based services.
  4. Purchase Information: Items bought, purchase frequency, and order history.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.
  6. Location Data: Geographic location information provided when using our location-based services or consenting to location tracking.
  7. Feedback: Comments, reviews, and ratings you share with us regarding our products or services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms (subject to their privacy policies).
  9. Product Information: Details about the products or services you interact with, including preferences and usage patterns.

We gather this information through direct user input, automated systems, and third-party service providers.

Cookies

We employ cookies to enhance your experience and provide tailored content:

  1. Strictly Necessary Cookies: These ensure basic functions like login, navigation, and session management.
  2. Preference Cookies: Used to remember settings and preferences for a personalized experience.
  3. Analytics Cookies: Track website usage statistics to improve our services and user experience.

Users have the option to control non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize the information. This process ensures that your privacy is protected even after you cease using our services.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data:

  1. Encryption: All sensitive data is transmitted and stored using encryption protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Strict access controls are in place to ensure only authorized personnel can access personal data.

Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected such data by mistake, please contact us immediately.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit the use of your personal data under specific conditions.
  5. Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert that you will not be subject to unfair treatment due to exercising your rights.
  8. Appeals/Complaints: File a complaint with relevant supervisory authorities or contact our privacy team.

For more details on how to exercise these rights, please refer to the ‘Contact Us’ section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: contact@gilbert-az-christian-couples-therapy.couplesresilience.com
  • Postal Address: [Provide the physical address if applicable]

We are committed to addressing your inquiries and ensuring a transparent and secure user experience.